Achieving efficient operations is about working smarter, not harder
SERVICES
By incorporating integrated services, the advisors at Collaborative Business Support provide sustainable solutions for various issues, programs and projects. Our process involves analyzing operations, identifying issues, implementing strategies and developing processes to achieve successful outcomes. Together, we expand business development for our clients by working from both an objective (financial) and subjective (mission) perspective.
During the pandemic when supply chain issues and the economy made it difficult for many businesses to navigate, Collaborative Business Support incorporated resilience mechanisms into our services mix. Resiliency becomes all the more important as unprecedented events stress our systems and make the future hard to predict or measure.
Through our advisor network, we provide a blend of complementary services to meet client challenges and create systemic, sustainable solutions. A list of our service areas is provided below.
OPERATIONS AUDIT
We audit key indicators to create an initial baseline. Once we have an understanding of the organization’s unique situation, we propose a systematic, wholistic approach to meet objectives. We devise a series of next steps for tackling issues such as seizing new market opportunities or solving pressing challenges. Then, together, we agree upon the project expectations as well as the timeline.
DATA ANALYTICS
Our data analytics practitioners integrate data tools to make informed decisions and to improve accuracy. Data is used to align business initiatives, conduct comparative analysis, measure growth, etc., to determine the best options forward. We use data tools to draw meaningful insights and apply forecast models for trend analysis. Expected benefits are improved operational efficiency, new revenue opportunities and more effective marketing.
STRATEGIC PLANNING
Having a sound strategy to guide decision making is essential for long-term growth. Together, we develop a strategic plan based on the organization’s mission, values and objectives. We then devise a roadmap, an action plan and an implementation schedule. We provide regular status reports and communications to keep plans on track. A strong strategic plan helps align the management team and supply with the necessary resources to achieve its goals.
FINANCIAL / OPERATIONS
Our former CFOs, startup consultants and financial advisors not only help with the books, they establish a path forward to improve profitability and competitiveness. Our suite of support services help reduce operating costs, streamline processes and improve cash flow performance. Solutions include effective financial management tools and processes to establish for better reporting and controls. Our team ensures prompt access to accounting, bookkeeping, financial consulting, investing and tax advice.
WORKFORCE / H.R. / HUMAN CAPITAL
Finding and hiring top talent is a challenge for many organizations. We provide customized workforce management processes for attracting qualified talent, maintaining capable employees and enhancing retention practices. Steps include: executive recruiting; analyzing HR processes, manuals and materials; onboarding, training and certification assistance; creating an organization structure with position profiles and remote WFH coordination; defining performance, compensation and disciplinary metrics; regulations compliance.
MANAGEMENT
Quality, customer service and performance are all part of the management matrix. We strengthen the areas critical to sustainable growth by designing a management framework to increase organizational alignment. Doing so improves agility as well as the response time needed for capitalizing on opportunities. We share best practices with the tools and communication structures for promoting workforce collaboration and accountability.
SALES AND MARKETING
We identify opportunities in key focus areas such as market positioning, online presence, brand identity, etc. We then develop a sustainable and measurable sales/marketing plan that prioritizes resources on high value opportunities to align sales and marketing tactics to key audiences. We enhance and combine sales, marketing and digital capabilities into one powerful system. Finally, we provide the tools to manage the team and the processes that results in the best ROI.
DIGITAL SOLUTIONS
Our technical consultants can complement any of our services with a suite of web-based solutions that optimize online presence (SEO) as well as digital and e-commerce activities. We are proficient in building platforms for e-commerce, client portals and integration functions for CRM, ERP and other applications. We support online growth with a roadmap and an implementation schedule to manage online presence through each stage.
SUSTAINABILITY
We provide the expertise to improve the social and environmental impacts affecting the bottom line and to meet the increasing ESG demands of investors, consumers, the media, regulators and other stakeholders. Organizations with an ethical reputation and of significant social capital are attractive to investors. We assist organizations implementing sustainable solutions with setting the direction, design and implementation for a successful sustainability strategy. The sustainability commitment to stakeholders is demonstrated through customized reporting and communications.